Frequently Asked Questions
The Questions Practices Actually Ask
Straight answers about pricing, onboarding, control, and what changes when a 20-person billing team takes over your claims.
Getting Started
How fast can RevPath take over our billing?
Most practices are fully live within 2 to 5 business days. Onboarding starts with the claims already sitting in your queue — not with a system migration — so revenue keeps moving while the handoff happens.
Do we have to change our EHR or practice management software?
No. RevPath’s team works inside the systems you already use, with hands-on experience in AdvancedMD, Office Ally, Tebra, PatientPop, and others. Switching billing partners never means switching software.
What does the free billing audit include?
We review your last 90 days of claims line by line and show you exactly where revenue is leaking — denials, aging claims, missed charges, and payer-specific patterns. There’s no obligation attached to looking.
Pricing & Contracts
How much do RevPath’s services cost?
Like most billing companies, RevPath charges a percentage of what gets collected, scaled to your claim volume and specialty complexity, with a fixed monthly option available for larger practices. The exact number gets worked out during the free consultation — every practice’s volume and payer mix is different enough that a one-size figure would be meaningless.
Do we have to sign a long-term contract?
No long-term contract is required to start the conversation, and the free consultation commits you to nothing. Pricing and terms are agreed plainly before onboarding begins.
Since you charge on collections, what happens if you don’t collect?
Our incentive is structurally aligned with yours: RevPath only earns when your practice gets paid. That’s why claims get scrubbed before submission and denials get worked within 48 hours instead of aging into write-offs.
Day-to-Day Operations
What happens when a claim gets denied?
Denials are worked within 48 hours — not queued for the next catch-up push. The team files appeals where they’re winnable and fixes the root-cause pattern so the same denial doesn’t come back next month.
Will we still have visibility into our numbers?
Full visibility, always. You get weekly aging reports broken out by payer and a monthly performance call that walks through the actual ledger — collections, denials, and A/R exactly as they are.
Who actually works our claims?
A 20-person team of AAPC (CPC) and AHIMA certified coders, CPMA compliance auditors, and credentialing specialists — with a dedicated account manager as your single point of contact. When someone is out, your billing doesn’t stop.
What results do practices typically see?
RevPath maintains a 98% first-pass clean claim rate, and practices average 25–35% revenue growth as denials drop toward single digits and aging claims get worked instead of written off. The free audit shows what those numbers would look like for your practice specifically.
Do you handle patient billing questions too?
Yes. Patients get statements clear enough to understand, plus a billing help line they can actually reach — so your front desk stops spending half its day explaining invoices.
Compliance & Security
Is RevPath HIPAA compliant?
Yes — as a baseline, not a badge. Every workflow and file transfer runs inside HIPAA-compliant systems with signed BAAs, logged access, and audit trails we’re happy to show you.
Where is RevPath located?
Headquartered at 5015 Ayrsley Town Blvd in Charlotte, North Carolina, and supporting more than 100 practices across the United States. The Charlotte office is home base, not a limitation.
Switching to RevPath
We already have a billing company. How disruptive is switching?
Far less than staying with a partner that isn’t working. Because there’s no software migration, the transition typically takes 2 to 5 business days — and RevPath picks up the existing backlog rather than starting from zero.
Our biller just resigned. How quickly can you step in?
This is one of the most common reasons practices call, and it’s exactly what a 20-person bench is built for. Reach out today and billing coverage can be in place before the two-week notice runs out.
How do we get started?
Book the free consultation or send 90 days of claims data for the free audit. You’ll get a same-business-day response and a straight answer about what’s fixable — sometimes including “you’re not ready to outsource yet.”
Still Have Questions?
The fastest way to get answers specific to your practice is a free 30-minute conversation with someone who actually works claims. Same-business-day response, nothing to sign.




